After-Sales Service Guarantee for Fragrance and Food Ingredient Products
Hefei Top Industry Chemical Co., Ltd. specializes in exporting fragrances, food additives, and nutritional ingredients. If you encounter any issues with your products after receiving them, please contact us through our after-sales service channels. We will address the specific issue, including reissue, exchange, or refund. The following is a detailed description of our after-sales service.
After-Sales Response Time
If you encounter any issues after receiving or using your products, please contact us via email, phone, or leave a message on our official website. We will respond within 24 business hours and provide preliminary recommendations within 48 hours. For complex issues, we will assign after-sales specialists to follow up until the problem is properly resolved.
Product Abnormality Handling
If you discover any physical abnormalities (such as leakage, clumping, or an odor) or incorrect labeling or damaged packaging after receiving your product, please contact us within 7 days of receipt and provide relevant photos or videos for documentation. If we confirm that the issue is our fault, we will provide a replacement, reissue, or refund to ensure customer protection.
Quantity Discrepancies and Out-of-Stock Handling
If the goods you received do not match the ordered quantity, or if there is a shortage or misdelivery, please raise an objection within three days of receipt. After verification, we will provide reasonable compensation, such as reissue, price difference compensation, or refund, at your option.
Feedback on Problems During Use
If customers experience any issues with the product, such as insolubility, precipitation, or aroma changes, please report them at any time. We will assist in investigating the cause (e.g., improper storage, batch variation, environmental impact), and provide an explanation and solution. If the issue is confirmed to be a product quality issue, we will assume responsibility and proactively address the issue.